1. Who we are
Prof G's Learning Hub is operated by Prof G Learning Hub Ltd ("we", "us", "our"). When you use our website, courses, quizzes, tutoring, live classes, forums, AI Study Assistant, or Learning Passport subscription (the "Service"), you are entering into an agreement with Prof G Learning Hub Ltd.
2. Acceptance
By creating an account, subscribing, or continuing to use the Service you agree to these Terms. If you do not agree, please stop using the Service.
3. Authority & eligibility
If you use the Service on behalf of an organisation, you confirm you have authority to bind it. Individual users must be of legal age in their country, or use the Service with the consent and supervision of a parent or guardian.
4. The Service
We provide online educational content, assessments, tutoring, live classes, AI-assisted study tools and related features. Content is for educational purposes; it is not professional advice.
5. Your account
You must provide accurate information, keep it up to date, and keep your credentials confidential. You are responsible for activity on your account.
6. Acceptable use
You must not misuse the Service. In particular you must not: (a) use it unlawfully; (b) commit fraud, spam or harassment; (c) infringe intellectual property; (d) interfere with security or attempt to probe, scan, scrape, or introduce malware; (e) share account access or resell the Service; or (f) attempt to reverse engineer or circumvent technical limits.
7. AI Study Assistant
Our AI Study Assistant is a study aid. Outputs may be inaccurate or incomplete and must not be relied on as professional, medical, legal, financial or regulated advice. You are responsible for your prompts, for verifying outputs, and for ensuring you have the rights to any content you submit. Do not submit personal data of others, exam scripts you did not author, or attempt to jailbreak the assistant. We may filter, refuse, or moderate prompts and outputs, and may suspend accounts that repeatedly misuse the assistant. Use of the assistant to complete assessed work in breach of your school or institution's rules is your responsibility.
8. Intellectual property
All content, software, branding, course materials, videos, transcripts, quizzes and the Learning Passport design remain the property of Prof G Learning Hub Ltd or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service and its content for your personal, non-commercial study within your active plan. You may not redistribute, resell, publish, or use content to train machine learning models.
9. User content
You retain ownership of content you submit (notes, forum posts, assignments). You grant us a worldwide, royalty-free licence to host, process, display and back up that content solely to provide the Service.
10. Payments, subscriptions and taxes
Payments are processed securely by our payment provider on our behalf. Prof G Learning Hub Ltd. is the seller of record for subscriptions and one-off purchases and is responsible for order fulfilment, customer service, billing, refunds and applicable UK VAT. Card details are captured directly by our payment provider and are never seen or stored by us.
Subscriptions renew automatically at the interval you selected until cancelled. You can cancel at any time from your account; access continues until the end of the paid period.
11. Refunds
See our Refund Policy.
12. Service availability
We aim to keep the Service available but do not guarantee uninterrupted or error-free performance. We may update, change, or discontinue features.
13. Suspension & termination
We may suspend or terminate access for: material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. On termination we will provide a reasonable window to export your data where feasible before deletion.
14. Warranties & liability
To the fullest extent permitted by law, we disclaim all implied warranties (including merchantability and fitness for a particular purpose). Our aggregate liability is capped at the fees you paid to us in the 12 months preceding the claim. We exclude liability for indirect, consequential, or special damages (including loss of profits, data, or goodwill). Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded by law.
15. Indemnity
You will indemnify us against claims arising from your user content, unlawful use, or breach of these Terms.
16. Governing law
These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts.
17. Contact
Questions about these Terms: contact us.